1.0 Title of Goods

1.1 Goods shall remain the property of Pure IT Support Ltd until all payment has been received in full and any contractual obligations fulfilled.

1.2 In addition to 1.1, goods shall remain the property of Pure IT Support Ltd until any contractual or leasing obligations have been completed in full. This includes the fulfilment of any relevant time scales or payment of interest. Please see section 10 for further information.

2.0 Payment terms

2.1 Pure IT Support Ltd shall be entitled to invoice for goods on the date of shipment.

2.2 For account customers Pure IT Support Ltd terms are that the buyer shall pay the sellers invoice within 30 days of the invoice date.

2.3 Non-account orders and special orders must be paid to the full invoice amount before the goods are ordered. Payment must be made via cleared funds or credit card.

2.4 If an account is not settled within 30 days Pure IT Support Ltd reserves the right to decline to deliver any further goods or services until settlement is received.

3.0 Customer incentives

3.1 All incentives are offered at the discretion of Pure IT Support Ltd and subject to withdrawal without prior notification.

3.2 All decisions regarding incentives shall be made by Pure IT Support Ltd and are not subject to dispute or appeal.

4.0 Order Acceptance

4.1 All orders are either to be signed in person or e-mailed to contracts@pureitsupport.co.uk on official headed paper with an accompanying purchase order number signed by the appropriate ordering authority.

4.2 The official cut off times for orders is 1500 hours Monday to Friday. Orders shall not be accepted on the weekends.

4.3 All orders will be dispatched in accordance with order details. Any shortfalls within an order will be notified to the customer giving an estimated delivery forecast for the order balance, where possible.

4.4 Pure IT Support Ltd shall not be held liable for deliveries where a third party fails to meet deadlines.

4.5 We reserve the right to decline any order for any reason.

4.6 Pure IT Support Ltd may at any time substitute another product to fulfil the function required if the original is unavailable or discontinued.

5.0 Delivery

5.1 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.

5.2 Where an incorrect address has been given to Pure IT Support Ltd with the order we reserve the right to charge for any extra carriage costs incurred.

5.3 Please contact us to request a copy of the latest details of our postage charges.


6.0 Returns

6.1 If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned, subject to identification of the fault falling within the product warranty.

6.2 If the goods are not faulty you have 7 days from the day after the date of invoice to cancel the order and return the goods for a refund. A refund will be provided within 30 days of no less than 50% of total value to cover costs.

6.3 All goods must be returned in working order, in an as supplied condition, including any accessories, manuals, chargers, software and packaging. No refund will be available for goods returned not in this condition, unless agreed in writing by Pure IT Support Ltd or its representatives.

6.4 Goods that are special order cannot be returned if not required. This doesn’t affect your right as in 6.1.

6.5 Any goods returned to Pure IT Support Ltd which satisfy 6.1, 6.2 and 6.3 will be eligible for a refund less 50% restocking fee.

7.0 Warranty

7.1 The goods shall be covered by the manufactures standard warranty terms and provisions and shall not be less than 12 months from date of delivery.

8.0 V.A.T

8.1 All prices listed on the site exclude V.A.T unless stated otherwise.

9.0 Pricing

9.1 Whilst we endeavour to ensure the prices on our web site are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

9.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.

9.3 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. When stock becomes available, should the actual price differ from that which was quoted, then the customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

10.0 Business Customers

10.1 If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.

10.2 If you have a credit account with us, payment is due 30 days after the date of our invoice. We may charge for late payment calculated daily at 8% above the Bank of England reference rate and in accordance with the statutory rights of the “Late Payment of Commercial Debts Regulations 2002”

10.3 If you wish to open a business account please contact us on 01489 797237.

11.0 General

11.1 These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
The above policies are part of our commitment to high quality service and supersede all previous terms and conditions. They do not affect your statutory rights as a consumer.


12.0 How to make a complaint

Write to us at:
Pure IT Support Ltd 3 Upper Northam Road, Hedge End, Southampton, SO30 4FQ
Please include your name, address and contact number. If you’re not happy with the way we’re handling your complaint, please contact us and let us know why you’re not happy and we will do all we can to resolve the matter for you.

13.0 About your consumer rights

Get free advice from your local citizen’s advice bureau (CAB), consumer advice centre, local-authority trading standards or consumer protection department. You’ll find their contact details in the local telephone directory or ask at your town hall or local-authority offices.

14.0 Revision of terms

Terms and conditions subject to change, revision and alteration without prior notification.