Managed Service Providers can decrease the overall IT support costs of small to medium sized businesses (SMBs) by as much as 30% to 50%. While a managed service provider can most assuredly assume full responsibility for IT operations, and operate as a remote IT department if desired, they can also be a valuable asset to an in-house technician or team. MSPs can support existing internal IT staff by taking on the more routine proactive and reactive daily responsibilities. Many of which can be automated. This allows in-house IT personnel to focus more on the company’s business needs and revenue generating projects.