Fixed Price IT Support

IT Support Summary

• Guaranteed response time
• Telephone Helpdesk
• Remote Assistance
• On-site call-out included
• Flexible coverage times
• Windows & Mac supported
• 24×7 server monitoring
• System updates and patches
• Monitoring of Antivirus Updates
• Back-up Management
• System and network audit
• Asset register
• Regular IT reviews
• Liaison with third party vendors
• Named Account Manager

Our fixed price managed IT support service has numerous benefits:

Advantages:

Focus

Enables your staff to stay focused on your core business activity while our support team deals with any technical issues.

Cost Effective

Delegate your IT support to an expert and trustworthy business partner, all for an agreed monthly fee. The price is fixed and unrelated to the number of IT issues you may face. In short, it’s in our interest as well as yours to have your systems running smoothly.

Quick Response

Any IT issues will be dealt with rapidly within a guaranteed time frame, while the day-to-day upkeep of your systems is constantly managed.

Third-Parties Relationships

We have the experience and know-how to discuss, analyse and solve any technical issues on your behalf with your technology providers. From website and internet issues, to warranty matters and slow software, let Pure IT take the strain.

Subscriptions

Your annual subscriptions for web hosting, anti-virus and internet content filtering can be monitored by us ensuring you are adequately covered. We will also upgrade as appropriate to ensure you get the best value for your money.

20 % Discount Offer

Pure IT is so confident of our superior service that we are happy to offer it on a month by month basis rather than an annual contract.
In addition we offer a 20% discount on our normal fee for the first three months, along with regular reviews of our service by your Pure IT account manager.*

*After this period you are free to continue on a monthly fixed fee basis or sign up for an annual contract and benefit from a 10% discount.