Managed Services – a hassle free, fixed price solution

We understand your business has specific requirements and we take this approach when customizing a support plan tailored to your business needs.
We will listen to what you have to say, and ask questions to ensure we understand what makes your business tick.
When we initially engaging with new clients, we perform a full audit of all hardware and software, and install our remote management on all devices.

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Focus

Enables your staff to stay focused on your core business activity while our IT support team deals with any technical issues.

Cost Effective

Delegate your IT support to an expert and trustworthy business partner, all for an agreed monthly fee. The price is fixed and unrelated to the number of IT issues you may face. In short, it’s in our interest as well as yours to have your systems running smoothly.

Rapid Response

Any IT issues will be dealt with rapidly within a guaranteed time frame, while the day-to-day upkeep of your systems is constantly managed.

Third-Party Relationships

We have the experience and know-how to discuss, analyse and solve any technical issues on your behalf with your technology providers. From website and internet issues, to warranty matters and slow software, let Pure IT take the strain.

Subscriptions

Your annual subscriptions for web hosting, anti-virus and internet content filtering can be monitored by us ensuring you are adequately covered. We will also upgrade as appropriate to ensure you get the best value for your money.

Strategic

We look at the big picture when it comes to getting the most out of technology for our clients.

This covers the life-cycle of all your IT equipment, and budgeting for renewing equipment and software, taking into account how your business in developing.

We review your subscriptions to ensure you are getting best service for what you pay.

We can also compile a disaster recovery plan to protect your data and get you up and running again should the worst happen.

Support Summary

  • Guaranteed response time

  • Telephone Helpdesk

  • Remote Assistance

  • On-site call-out included

  • Flexible coverage times

  • Windows & Mac supported

  • 24×7 server monitoring

  • System updates and patches

  • Monitoring of Antivirus Updates

  • Back-up Management

  • System and network audit

  • Asset register

  • Regular IT reviews

  • Liaison with third party vendors

  • Named Account Manager